- Current Page
- Home > Help
·Shipping Company : ePacel, FASTBOX
*Unfortunately, you cannot choose a shipping method.
·Delivery Country: Worldwide Shipping
*There would be some places which couldn’t be delivered .
·Delivery date: 7-14 days (including product preparation period)
at business days except weekends, Korean national holidays.
(It is the average delivery periods. There is some difference depending on the goods receipt, shipment and customs procedures.)
If you have any questions or concerns about your order, Please contact our customer service (Email/Q&A board)
* Once it was shipped, exchange service and changing address can not be available
·Tracking Number : ePacel [Track a package] FASTBOX [Track a package]
*Please track your package by the tracking number
*If you input our international tracking number, you can check it out in more detail.
·Shipping Cost : If you purchase more than $70, the shipping fee will be free
If you purchase less than $70, the shipping fee will be $5
·If you are not available to receive your order.
They will give you a delivery attempt notice. Please contact the shipping company.
If you do not receive an order by your long absence, it would be returned by our delivery system.
If it is returned, you need to be aware that we can charge you the cost of return shipping and the custom fee .
·Delay in restocking our items/Items are out of the stock
Your order will be cancelled automatically if your order is sold out and more than 14 days will be taken to restock your item.
Your order could be cancelled partially for fast shipping when a few of your all orders are sold out.
We will refund you to your credit card you used, or according your payment method..
Please require us if you need to refund by original payment.
*If you ordered our items in non-membership, we will refund your payment